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Privacy Policy

Privacy Policy
Effective Date: February 28, 2017

Ebates Inc. ("Ebates") was founded by two former Deputy District Attorneys who took privacy and security very seriously. We know that these issues are essential to making Ebates a success for us and our members. Rest assured that privacy, security and integrity are first and foremost considerations at Ebates.
This privacy policy applies to https://www.ebates.com owned and operated by Ebates Inc. This privacy policy describes how we collect, use, share, and secure your personal information and other shopping information. It also describes the choices available to you regarding our use of this information and how you can access and update this information. If you have a question about this privacy policy, you can contact our Chief Privacy Officer by email at privacy@ebates.com.
Information We Collect and How We Use It
Our vision is to maximize your rewards and to provide you with as many member benefits as possible. The key way in which we provide value is to share with you the commissions we receive from our merchant partners in the form of Cash Back. We strive to confirm and pay your Cash Back quickly and reliably, and to improve your experience on our site and in our applications – these are the main reasons we collect information.
When you become a member of Ebates.com, we collect your name, email address, and physical address ("Personal Information"). We use your Personal Information to track and send you Cash Back payments and generally to improve and personalize our services. We also collect non-personal information pertaining to our merchant partners you visit, the purchases you make, and the offers you view ("Transaction Information"). We use Transaction Information to process your Cash Back faster and more reliably, as well as to provide more relevant offers for you when you visit us or use our applications and services.
Buy Now Shopping Cart Service and In-Store Offers
When you use our Buy Now shopping cart service, we collect and store your credit card information to assist you in completing purchases quickly and efficiently (for example, so you will not have to type your credit card number to complete a purchase using a mobile device). Similarly, we collect your credit card information in connection with In-Store Offers, pursuant to which you can earn Cash Back on your offline purchases at our merchant partners. In connection with In-Store Offers, we transmit your credit card information to one of our service providers, who uses it to match offers you click with purchases you complete, enabling us to award you Cash Back. We store your credit card information in a secure manner.
Browser Button and Mobile Application
When you use the Ebates browser button or the Ebates mobile application, we will collect your browsing history and your Transaction Information. We share this Transaction Information as needed with our affiliate network partners and merchant partners in order to confirm your Cash Back faster and more reliably, and we use it to provide you more relevant and interesting offers. We may also share Transaction Information on an anonymous basis with our corporate affiliates (companies commonly owned by Rakuten, Inc.) in order to understand industry trends. This anonymous Transaction Information may be aggregated with other information and shared as general shopping analysis and trends.
Social Media
Our website includes social media features, such as the Facebook Like button and a "share this" button. These features may collect your IP address and the page you are visiting on our site, and may set a cookie to enable the feature to function properly. These social media features may be hosted by us or a third party. Your interactions with social media features hosted by third parties (such as the Facebook Like button) are governed by the privacy policies of the companies providing them.
Third Party Log-In Services
We allow you to log in to Ebates.com and our mobile app using Facebook Connect and Google Connect. These services authenticate your identity and provide you the option to share certain personal information with us such as your name and email address in order to pre-populate our sign up form. These services allow you to share information about your activities on Ebates.com with others in your network. We may integrate with, and make available to you, other third-party log-in services in the future.
Email Account Connection
We allow you to connect your personal email account to your Ebates account in order to view your purchase confirmations on Ebates.com. We share this Transaction Information as needed with our affiliate network partners and merchant partners in order to confirm your Cash Back faster and more reliably, and we use it to provide you more relevant and interesting offers. You may choose to connect your email account to your Ebates account, or to disconnect it, by making a selection in the Account Settings section of the My Ebates portion of our site. A connection between your email account and your Ebates account is not required for you to be a member of Ebates and earn Cash Back.
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Who Sees Your Personal Information
We share your Personal Information with third parties only in the ways that are described in this privacy policy. We do not sell your Personal Information to third parties.
Only a very limited number of our employees ever have access to your Personal Information, which they use only to track and send the Cash Back payments you earn.
We may use contractors or vendors to help us provide some of the services on Ebates.com, some of whom may be our corporate affiliates (for instance, payment fulfillment or marketing services). If we need to disclose Personal Information for them to provide such services, it is with the requirement that such Personal Information will be kept confidential and will be used only for those services.
We reserve the right to disclose information we collect (including Personal Information) as required by law, such as to comply with a subpoena, bankruptcy proceedings, or other lawful requests by public authorities, and when we believe that disclosure is necessary to protect our rights or to comply with a judicial proceeding, court order, or legal process served on us or our corporate affiliates, or to protect us, our corporate affiliates, or our members from losses.
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How We Keep Your Information Secure
The security of your Personal Information is important to Ebates. We use a secure, encrypted connection (called an SSL connection) on all pages where you access or transmit Personal Information. In addition, we encrypt your credit card information that you have given us to store, and maintain industry standard security to safeguard this information. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.
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Your Privacy With Ebates
Ebates will never ask for your email address, username, password or any other Personal Information in an unsolicited phone call, email or letter. Further, any contact with Ebates customer service in which Personal Information is exchanged with a customer service representative will be used only for the purpose of satisfying yourrequest. Any Personal Information you provide will not be recorded or used for any reason beyond that of the stated request.
If you choose to use our referral programs to refer a friend to Ebates, we will ask you for your friend's name and email address. We will automatically send your friend email inviting them to visit Ebates. We store this information for the sole purpose of sending this email and tracking the success of our referral program. Your friend may contact us at customercarereply@ebates.com or privacy@ebates.com. to request that we remove this information from our database.
Changes to This Privacy Policy
If we materially modify this privacy policy, we will post a change notice in a prominent place on our site or by notifying you by email (sent to the email address specified in your account. We reserve the right to modify this privacy policy at any time, so please review it regularly.
Links to Third Party Websites
Ebates contains links to many other websites. Each of these websites should have its own privacy policy that may differ materially from this privacy policy. If you wish to receive special offers directly from a merchant partner, neither this privacy policy nor our opt-out policy applies to those communications. Instead, please refer to the relevant merchant partner’s privacy and opt-out policy.
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Our Policies on Email
Ebates sends two types of emails to members: customer service emails required to maintain the Ebates program (such as cash back credits and payment notifications) and promotional emails containing offers. You may choose not to receive promotional emails at any time by clicking the "unsubscribe" link in any promotional email or by modifying your subscription preferences in the "My Ebates" section of Ebates.com.
We prohibit spamming by our members via our refer-a-friend capability. If you would like to report an incident of spamming using this functionality, please contact us at privacy@ebates.com. We will investigate and take suitable action.
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Cookies and Other Technologies
We, Ebates Inc., and our partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. Users can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service. To manage Flash cookies, please click here.
We use cookies for authentication, website personalization, and order tracking. Users can control the use of cookies at the individual browser level. If you reject cookies, you will no longer be able to earn Cash Back.
Other Information We Collect
As is true of most web sites, we gather and store certain information automatically. This information may include, but is not necessarily limited to, internet protocol (IP) addresses, browser type, internet service provider, referring/exit pages, operating system, date/time stamp, and clickstream data to analyze trends. We link this automatically collected data to other information we collect about users in order to improve our services and to guard against malicious activity.
Behavioral Targeting
We use one or more vendors to manage our advertising on other sites. Our vendors may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here. Please note this does not opt you out of being served ads. You will continue to receive generic ads.
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Your Choices and Responsibilities
It is your responsibility to update and maintain accurate contact information in your Ebates account. You can make changes by visiting your account page and entering corrections. Upon request, we will provide you with the information about whether we hold any of your personal information. We will respond to your request within a reasonable timeframe. The email and street address that you enter into your personal profile page is the information that will be used for all contact with you, including for sending your Cash Back. Ebates is not responsible for payments sent to an incorrect addresses provided by you.
We will retain your information for as long as your account is active or as long as you have a balance greater than zero in your account. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Please feel free to contact us at privacy@ebates.com if you have any questions about our privacy policy or our privacy and personal information practices.
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Dispute Resolution
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Kevin Johnson
Chief Executive Officer
Ebates Inc.
160 Spear St, Floor 19
San Francisco CA, 94105
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